We have installed the 10.3.2 client on our Windows 7 and 10 computers.
We have been seeing a rise in WDRT tokens not unlocking the drive for users to log in. A message of Incorrect token appears and the user has tried entering the code with - and no - from the code. The code on the console is the code with the latest time stamp.
We have not have any luck with these devices, so we need to send users a different computer for them to use. Then we get it and unlock it with the ADMIN password. No one seems to know why this isnt working. Are there log files that would tell us more information? Or is there a way to see what the code is on the device and compare it to what is on the server? IS there a way to globally resync the tokens on active devices?