I'm having a PGP virtual disk secured with only one passphrase (no key users). It was created in 2012 with the PGP version current then and has worked as expected until today, when after booting up it no longer accepts the passphrase or shows any users in the PGP Desktop “User Access” pane. Because PGP can no longer find any users or passphrases associated with the PGD file, all administrative functions fail also (adding users with “there was a problem creating this user” and re-encrypt from the WE context menu with “The admin user's private key is not present on this machine. You will not be able to perform any operations that require administrator password.”). PGP Desktop will show the other disk details such as size and encryption algorithm (AES256)
I am neither able to add new users or new keys to this disk, norre-encrypt it.
Is this virtual disk lost forever, or are there any troubleshooting or recovery steps?
Thanks for your help,