I recently updated from 12.5 --> 14.0 --> 14.5 --> 14.5.1 --> 14.6 and have ran into some issues. I have the following setup
- RHEL Oracle server (upgraded oracle to 12.2.0.4)
- RHEL Enforce server (on 14.6 now)
- RHEL Detection server (on 14.6 now)
The install process went fine with no errors and I can confirm that some of my scripts are creating tickets that are on the Enforce server, however I am not able to access https://enforceserver.domain.com:8443. When I try to access it, it goes into a redirect loop to https://enforceserver.domain.com:8443/ProtectManager/GlobalDialog?type=NOT_FOUND.
The main error I'm seeing in the tomcat logs are:
31 Mar 2017 11:01:08,291- Exception sending context initialized event to listener instance of class com.vontu.manager.spring.ManagerContextLoaderListener
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'formRecognitionIndexTaskManager' defined in URL [jar:file:/opt/SymantecDLP/Protect/tomcat/webapps/ProtectManager/WEB-INF
/lib/manager.jar!/com/vontu/manager/admin/formrecognitionprofiles/task/FormRecognitionIndexTaskManager.class]: Instantiation of bean failed; nested exception is org.springframework.beans.BeanInstantiationExce
ption: Could not instantiate bean class [com.vontu.manager.admin.formrecognitionprofiles.task.FormRecognitionIndexTaskManager]: Constructor threw exception; nested exception is java.lang.UnsatisfiedLinkError:
/opt/SymantecDLP/Protect/lib/native/libPDFiumInterface.so.0.0.0: /opt/SymantecDLP/Protect/lib/native/libPDFiumInterface.so.0.0.0: ELF file OS ABI invalid
So I'm not sure why everything appears to be working but the web interface. As a quick disclaimer, I'm on RHEL 5.8 and Symantec wants a higher version of 6 or 7.X for 14.6 but I'm curious if anyone has ran into this specific issue before. It could be a library issue on the OS but the tomcat logs are pointing more towards libraries in the SymantecDLP folder which wouldn't be tied to the OS libraries.
I'm working with our ops team to upgrade the server but it may be a while before they get to it and I'm partially down at the moment so looking for any other solutions. I know some other forum posts refer to the listern on the DB server for for reference:
gisdlpdb> lsnrctl services
LSNRCTL for Linux: Version 11.2.0.4.0 - Production on 31-MAR-2017 11:48:07
Copyright (c) 1991, 2013, Oracle. All rights reserved.
Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=gisdlpdb.domain.com)(PORT=1521)))
Services Summary...
Service "protect" has 1 instance(s).
Instance "protect", status READY, has 1 handler(s) for this service...
Handler(s):
"DEDICATED" established:64 refused:0 state:ready
LOCAL SERVER